Returns Policy

  • If you order the wrong item - Please notify us within 14 days of placing your order by email to sales@smallgardenshop.co.uk. We will respond as soon as possible to confirm details for return and we will exchange the item for the correct one once the wrong item has been received and checked.
     
  • If you change your mind once you have placed your order and wish to cancel - Please contact us within 7 days of placing your order by email at sales@smallgardenshop.co.uk If your order has been despatched, we will ask you to return the item at your own cost and a refund for the value of the goods will be refunded once the items returned have been checked and inspected.

Please note, you will not be refunded for the postage costs paid on your order if it has been sent to you already.

  • If you change your mind and wish to cancel an order after 7days of placing your original order Please email us at sales@smallgardenshop.co.uk. Acceptance of a return or cancelling the order is entirely at our own discretion.
     
  • If you believe we have sent you the wrong item - Please notify us within 14 days of receiving the item to sales@smallgardenshop.co.uk Again, we will respond as soon as possible to confirm details for return.

Please note, if we have made the error, we will cover the cost of you returning the item to us and we will exchange the item for the correct one.

If there is a fault with your item(s) - Please send an email to sales@smallgardenshop.co.uk  with full details of the fault. All our orders are checked thoroughly before despatch to prevent any faulty items being sent. We will ask for the item to be returned and upon inspection, a replacement will be sent. Refunds will not be given for faults unless we cannot replace the item like for like.

Please note, when returning any item it must be returned in the original packaging and be in the same condition as when sold. If not, your return will not be accepted and you will be charged postage for us to return the item back to you again.